Privacy Policy

Last updated: 29/09/2025

1. Data Controller

CARLUX-Import (based in Spain) is the data controller for personal data processed via this website. Contact: support@carlux-import.com

2. What We Collect

• Account data (username, hashed password, creation date).
• Calculator inputs (vehicle details) to generate estimates.
• Technical logs (IP address, user agent) for security and troubleshooting.

3. Why We Process Data (Legal Bases)

• Contract: to provide paid access to the calculator and deliver estimates.
• Legitimate interests: to prevent abuse, improve the Service, maintain security.
• Consent: for any optional features (e.g., marketing emails) if implemented.

4. Cookies & Tracking

We currently do not use non-essential cookies. If we add analytics or marketing cookies, we will request consent and update this Policy.

5. Data Sharing

We may share data with service providers (hosting, payment, AI processing) under data-processing agreements. We do not sell personal data.

6. International Transfers

If data is transferred outside the EEA, we rely on appropriate safeguards (e.g., SCCs) where required by law.

7. Retention

Account and billing data: for the duration of your account and as required by law. Estimate requests/logs: typically 6–12 months for troubleshooting and service quality, unless you request deletion sooner.

8. Your Rights (GDPR)

• Access, rectification, and deletion.
• Restriction and objection to processing.
• Data portability.
• Right to lodge a complaint with a supervisory authority (AEPD in Spain).

9. Security

We implement reasonable technical and organizational measures to protect your data. No system is 100% secure.

10. Children

The Service is not intended for children under 16. If you believe a child has provided personal data, contact us to delete it.

11. Changes

We may update this Policy. Material changes will be communicated via the website or email when appropriate.